Stella Beauty Terms & Conditions
BOOKING YOUR APPOINTMENT
Stella Beauty requires a booking fee to secure your appointment time. This ensures a mutual respect is held for the appointment time. The booking fee amount is simply deducted from the total cost of your booking.
All booking fees are non-refundable. Booking fees are required to ensure you will be attending your appointment and to cover our time if you do not.
You will be prompted for a booking fee at the end of making your appointment by Paypal. To make things easy we will send you a confirmation text 48hrs before the appointment it will have the time of your appointment and our address in it also.
OTHER ARTISTS' WORK
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and regulations, there are a lot of lash artists that have been improperly trained and at Stella Beauty, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
If you are unsure, please make contact before making an appointment online. To avoid disappointment on the day if the allocated time does not allow for the appropriate service to be performed. Stella Beauty reserves the right to refuse work on other lash artists lash work at their own discretion.
ATTENDING YOUR APPOINTMENT
If it is your first visit to the salon, please arrive 10 mins before your appointment time to fill out paperwork. We prefer you come with a clean make up free face but do provide make up wipes for removal. Unfortunately, if we need to spend time cleaning your makeup up or you are late to your appointment our time may be shortened as not to interfere with the next scheduled client.
If you need any more info or have any questions before your appointment, please call us on 0447243733, we are always here to help.
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
If your booking is cancelled or changed within 24hrs of the booking time, the payment will be forfeited and you will need to pay another booking fee if you require another booking.
This rule also applies if you do not show up to your appointment or are running significantly late and we have other clients booked in. Your booking fee is simply deducted from the total cost of your booking and the remaining amount is paid on the day.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 48 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A booking fee for all new clients or appointments over $150 will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Toowoomba has to offer!
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.